by Lesley Roberts | Jun 10, 2015 | Intelligent Selling
We all appreciate a harmonious transaction whatever we are buying and ‘rapport’ is the key to making any customer experience a positive one. Rapport is defined as a ‘close and harmonious relationship in which the people or groups concerned understand each other’s...
by Lesley Roberts | Jun 3, 2015 | Intelligent Selling
This week I want to highlight the importance of stepping inside the customer’s shoes and ‘experiencing their experience’. Through our five senses, our brains are bombarded with around 2 million bits of information every second. Imagine how much...
by Lesley Roberts | May 25, 2015 | Customer Service, Intelligent Selling
I am always interested in what makes a good Sales Consultant. Most people think they can be a Sales Consultant, but it takes a certain type of personality to engage with a complete stranger from the word go and be an exceptional Sales Consultant. What makes you stand...
by Lesley Roberts | May 17, 2015 | Intelligent Selling
This week I am focusing on the ‘Deflect and Decide’ technique which enables you to be more focused when dealing with your customer. It’s a simple skill that will help to avoid the classic mistake sales people make – giving too much away too early. If you deflect...
by Lesley Roberts | May 10, 2015 | Intelligent Selling
Customers love it when we show we care about them – it’s a small tip but it could be the big difference between closing a sale or the customer walking out of the door. Being ‘curious’ helps us to understand what motivates the customer and where they are starting from...
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