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Practice ‘Deflect and Decide’

This week I am focusing on the ‘Deflect and Decide’ technique which enables you to be more focused when dealing with your customer. It’s a simple skill that will help to avoid the classic mistake sales people make – giving too much away too early. If you deflect...

Care About Your Customer!

Customers love it when we show we care about them – it’s a small tip but it could be the big difference between closing a sale or the customer walking out of the door. Being ‘curious’ helps us to understand what motivates the customer and where they are starting from...