by Lesley Roberts | Jun 24, 2015 | Intelligent Selling
Finding a ‘connection’ with the customer and driving the sale are helped by using ‘Killer Questions’ and ‘Gain Statements’. Great killer questions create a situation where the customer’s interest is piqued and they want to know more. This is when you can follow up...
by Lesley Roberts | Jun 16, 2015 | Intelligent Selling
Every customer who walks through the door wants to hear the benefits of a sale. However every customer is unique and how they filter information is different. There are ways to tune in and to use ‘PowerPhrases’ to gain their attention. Get to know your customer first...
by Lesley Roberts | Jun 10, 2015 | Intelligent Selling
We all appreciate a harmonious transaction whatever we are buying and ‘rapport’ is the key to making any customer experience a positive one. Rapport is defined as a ‘close and harmonious relationship in which the people or groups concerned understand each other’s...
by Lesley Roberts | Jun 3, 2015 | Intelligent Selling
This week I want to highlight the importance of stepping inside the customer’s shoes and ‘experiencing their experience’. Through our five senses, our brains are bombarded with around 2 million bits of information every second. Imagine how much...
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