by Lesley Roberts | May 25, 2015 | Customer Service, Intelligent Selling
I am always interested in what makes a good Sales Consultant. Most people think they can be a Sales Consultant, but it takes a certain type of personality to engage with a complete stranger from the word go and be an exceptional Sales Consultant. What makes you stand...
by Lesley Roberts | May 17, 2015 | Intelligent Selling
This week I am focusing on the ‘Deflect and Decide’ technique which enables you to be more focused when dealing with your customer. It’s a simple skill that will help to avoid the classic mistake sales people make – giving too much away too early. If you deflect...
by Lesley Roberts | May 10, 2015 | Intelligent Selling
Customers love it when we show we care about them – it’s a small tip but it could be the big difference between closing a sale or the customer walking out of the door. Being ‘curious’ helps us to understand what motivates the customer and where they are starting from...
by Lesley Roberts | May 5, 2015 | Intelligent Selling
This week we are working with sales teams to highlight the importance of how a small change can make a BIG difference to sales figures. Within an election period the market is always nervous, yet you don’t need to be that different to stand out from the crowd –...
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